MDU MAINTENANCE PROTECTION PLAN
TERMS AND CONDITIONS
The Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, the Plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Plan’s terms and conditions.
What Is Covered: The Plan covers parts and labor costs resulting from a breakdown of the product, and/or normal wear and tear, including those manifesting from power surges. Re-alignment after a successful installation and all associated cabling switches are also covered under this Plan. We will either provide for the repair of your product or reimburse you for authorized repairs to the product.
This Plan includes the following enhanced coverage:
– Repairs necessary for the product to meet the manufacturer’s written specifications.
– Power surge coverage not covered by any other warranty, service plan or any insurance policy.
– Dedicated technical troubleshooting professionals available 24 hours a day 7 days a week.
Equipment Replacement and Repair: At our option, we may repair or replace a remote control or receiver by utilizing shipping and delivery services at our expense. If we determine a replacement receiver is required, we will ship a new or refurbished unit with comparable features to the location where you receive DIRECTV programming. We will also provide for return shipping of the defective unit. Should you fail to return the defective unit, charges for the unreturned unit will apply.
Term of Coverage: The Plan coverage commences one (1) calendar month from the date of purchase of the Plan and is effective for a period of one (1) year and terminates as per the Limits of Liability section. The Plan will automatically renew on a month to month basis unless the Plan is cancelled as per the “Cancellation” provision.
Plan Payment Terms: You will be billed for the Plan purchase price in equal yearly installment, equal to the sum of units per property. If your yearly Plan purchase price is subject to change upon renewal of this Plan, you will be notified in advance of any price increase.
What is Not Covered:
(1) INCIDENTAL OR CONSEQUENTIAL DAMAGES; (2) INTENTIONAL ACTS
OR CRIMINAL ACTS BY YOU, DAMAGE FROM ACCIDENT, ABUSE, MISUSE, INTRODUCTION OF FOREIGN OBJECTS INTO THE PRODUCT, UNAUTHORIZED PRODUCT MODIFICATIONS OR ALTERATIONS, FAILURE TO FOLLOW THE MANUFACTURER’S INSTRUCTIONS, THIRD-PARTY ACTIONS (FIRE, COLLISION, VANDALISM, LOSS, THEFT, ETC.); (3) ACCESSORIES, INCLUDING ANTENNAS; (4) PREVENTATIVE MAINTENANCE; (5) DAMAGE WHICH IS NOT REPORTED WITHIN THIRTY 30) DAYS AFTER EXPIRATION OF THIS PLAN; (6) DAMAGE TO COMMERCIALLY-USED PRODUCTS (UNLESS THIS PLAN HAS BEEN SPECIFICALLY ENDORSED TO COVER COMMERCIAL USE); (7) EXTERNAL SIGNAL INTERFERENCE; (8) PREEXISTING CONDITIONS OR PROBLEMS; (9) REPAIRS ASSOCIATED WITH INCOMPLETE OR UNSUCCESSFUL INSTALLATION; (10) ANY SATELLITE DISH OR OTHER EQUIPMENT MADE SPECIFICALLY FOR OR PERMANENTLY ATTACHED TO AUTOMOBILES, RECREATIONAL VEHICLES, INCLUDING WITHOUT LIMITATION WATERCRAFT, AIRCRAFT, OR MOBILE HOMES; (11) TELEVISION/RECEIVER COMBINATIONS WHERE THE REPAIR OR REPLACEMENT IS NEEDED DIRECTLY ON THE COMBO UNIT; (12) COMPONENTS AND WIRING RELATED TO THE COMPUTER SERVICE FOR INTEGRATED BROADBAND PRODUCTS SUCH AS DIRECWAY AND DIRECPC; (13) DIRECTV PORTABLE DEVICES; (14) SATELLITE DISHES MOUNTED TO STRUCTURES OR OBJECTS THAT ARE NOT MANMADE AND STATIONARY; (15) ANY FAILURES, OR PARTS AND/OR LABOR COSTS INCURRED AS A RESULT OF A MANUFACTURERS RECALL; (16) “ACTS OF GOD”.
Cancellation: You may cancel this Plan, by providing notice no later than 30 days of first year term expiration. You may cancel this Plan by either calling 800-843-7110 or providing written notice with a copy of the Plan to the administrator at the following address: NetComp Communications Group Inc: 8198 S Jog Rd, Boynton Beach FL 33472 Attn: Customer Service. This Plan may not be cancelled by us except for fraud, material misrepresentation or nonpayment by you; for violation of any of the terms and conditions of this Plan; if your DIRECTV programming service is canceled, disconnected, or terminated; or if required to do so by any regulatory authority. If the Plan is cancelled by us, you shall receive a refund of 100% of the unearned pro rata premium less any claims which have been paid. If notice of cancellation is provided, the maintenance agreement will end, and all maintenance will be serviced at the discretion of NetComp Communications Group Inc. Note that all services and equipment on property can only be serviced and repaired by NetComp Communications group Inc, unless previously approved by NetComp Communications Group Inc.
Transferability: This Plan is not transferable.